Operations Analyst

Operations Department

Remote/ Hybrid 

The Operations Analyst is responsible for providing, identifying, analyzing, recommending and executing activities and completing project-related duties as it relates to the operations of the Credit Union. The role also develops and maintains procedures as they relate to operational policies. 

Key responsibilities of the role include:

1. Operational Support

• Contribute to ad hoc projects and assignments aligned with Credit Union objectives.
• Generate and enhance operational reports; develop new reporting structures and tools.
• Collaborate with departments to manage and fulfill reporting requirements.
• Support system access coordination and administration across departments.
• Assist with premise planning initiatives under the direction of the Senior VP Operations.
• Analyze data and recommend improvements to operational workflows.
• Perform audits and reviews to ensure compliance with operational policies and procedures.

2. Communications, Policies & Procedures

• Manage and maintain internal communication circular (e.g., SharePoint), ensuring operational content is current and coordinating updates with relevant departments.
• Oversee the circulation of internal bulletins and advisories, including those from system partners (e.g., League Data, Central1, ASAPP).
• Support effective change management related to new operational processes and procedures.
• Develop, implement, and monitor operational policies and procedures to ensure compliance and efficiency.
• Lead or support the implementation and maintenance of systems, applications, and portals that support credit union operations.

3. Risk Management & Compliance

• Ensures the effective roll out of the credit union Risk Management operational program, in coordination with Risk Management & Compliance 
• Analyzes and evaluate current and new operational processes, procedures and policies to determine the operational risk to the credit union 
• Adheres to the security procedures as they relate to the position. 

The ideal candidate will have completed a Bachelor’s Degree in business or a related field, plus have 5 to 10

years related experience including the following skills: 

• Advanced proficiency in Microsoft Office 365 applications, with strong skills in Excel, Word, and SharePoint.
• Advanced ability to develop, implement, and maintain policies and procedures.
• Advanced ability to lead and adapt effectively to organizational change.
• Advanced time management skills with the ability to prioritize and manage multiple tasks.
• Proficient communication skills, both written and verbal, with the ability to convey information clearly and professionally.
• Proficient understanding of financial products and services within the credit union or financial services environment.
• Proficient in data analysis and interpretation to support decision-making and process improvement.
• Proficient attention to detail, ensuring accuracy and consistency across all tasks.
• Working knowledge of accounting principles, practices, and terminology.
• Understanding of sales techniques, promotion strategies, and member referral processes.

At Brunswick Credit Union, our people are our greatest asset - over 200 dedicated employees drive our success.  In return we offer a total compensation package that promotes work life balance including vacation starting at three weeks, personal days, even birthdays off.  Employee wellness is a priority for us and we underscore that with 100% paid health and dental benefits and an annual wellness benefit to put towards what you feel will support your wellness journey.  Want to grow with us?  We take your professional development seriously too, and support employees’ growth through multiple course offerings and specialized training where fitting.

We are committed to providing a work environment that fosters inclusion, value and respect and reflects the diversity of the communities in which we live and serve. We encourage and welcome applications from traditionally underrepresented and equity-seeking groups. All qualified applicants will receive equal consideration; however, priority will be given to Canadian citizens and permanent residents. Should you require any accommodation during the recruitment process or otherwise, please notify us and we will work to meet your accessibility needs.

The ability to be bonded is a condition of employment with Brunswick Credit Union. This consists of the completion of a bonding application process which includes a criminal record and credit check.

Although we appreciate all applications, only those being considered for an interview will be contacted. Thank you for your interest in Brunswick Credit Union.