Branch Manager

KV Branch

Rothesay, NB 

The Branch Manager is responsible for the overall success and growth of the branch through leadership, mentoring and coaching of branch staff in the provision of member service excellence, and the creation of a positive member experience.  The role not only controls and monitors branch income and expense accounts but also emphasizes error and loss containment. 

Key responsibilities of the role include:

1. Branch Operations

• Oversees overall branch operations, including both deposit and loan portfolios.
• Coordinates deposit and lending activities in line with policies and procedures.
• Resolves complex member issues and complaints escalated by staff.
• Monitors daily branch operations to identify and address issues or successes.
• Drives branch profitability through effective policy administration and strategic planning.
• Ensures competitive loan and deposit pricing while maintaining Credit Union profitability.
• Maintains a professional, secure, and member-friendly branch environment.
• Serves as the primary contact for after-hours issues related to alarms or ATMs.

2. People Leadership

• Leads, coaches, and supports a team of direct reports by setting clear performance expectations, providing ongoing feedback, and addressing performance issues when needed.
• Fosters a positive and high-performing team culture aligned with organizational values and policies.
• Partners with the Branch Manager and HR to identify training needs, support career development, and ensure succession planning and cross-training initiatives.
• Builds strong, collaborative relationships across departments and branches to promote teamwork and organizational effectiveness.
• Supports staff by addressing and resolving escalated employee concerns and workplace issues.

3. Sales, Service & Branch Growth

• Leads membership growth, business development, and sales goals by mentoring and coaching staff in proactive member service.
• Builds and maintains industry, community, and credit union system partnerships and networks.
• Drives branch growth by supporting marketing plans and creating a sales- and service-focused team culture.
• Coaches staff on differentiating credit union products from competitors and effectively communicating those differences to members.
• Manages and monitors the branch loan portfolio to meet or exceed growth targets set by the Credit Union.
• Ensures the loan portfolio is well-managed, with acceptable risk and delinquency levels.
• Provides support and member service related to loan and deposit products for current and prospective members.
• Reviews, adjudicates, and approves loans exceeding Financial Service Officers’ (FSO) lending limits.

The ideal candidate will have completed a Bachelor’s Degree in Business Administration plus have 6-9

years industry experience and 3-5 years supervisory experience including: 

• Strong communication, critical thinking, and sound decision-making abilities
• Skilled in financial analysis, risk evaluation, and regulatory compliance
• Effective leader with team-building, coaching, and workforce management skills
• Proven abilities in sales, relationship building, and promoting financial products
• Knowledgeable in lending, investments, privacy, and risk management practices

At Brunswick Credit Union, our people are our greatest asset - over 200 dedicated employees drive our success.  In return we offer a total compensation package that promotes work life balance including vacation starting at three weeks, personal days, even birthdays off.  Employee wellness is a priority for us and we underscore that with 100% paid health and dental benefits and an annual wellness benefit to put towards what you feel will support your wellness journey.  Want to grow with us?  We take your professional development seriously too, and support employees’ growth through multiple course offerings and specialized training where fitting.

We are committed to providing a work environment that fosters inclusion, value and respect and reflects the diversity of the communities in which we live and serve. We encourage and welcome applications from traditionally underrepresented and equity-seeking groups. All qualified applicants will receive equal consideration; however, priority will be given to Canadian citizens and permanent residents. Should you require any accommodation during the recruitment process or otherwise, please notify us and we will work to meet your accessibility needs.

The ability to be bonded is a condition of employment with Brunswick Credit Union. This consists of the completion of a bonding application process which includes a criminal record and credit check.

Although we appreciate all applications, only those being considered for an interview will be contacted. Thank you for your interest in Brunswick Credit Union.